In manufacturing, “customer experience” equates to much more than the quality of a company’s products or ease of ordering. Customers look for ways to gain inspiration in how they approach their designs, and they seek confidence in their ability to effectively and efficiently produce them. They also need to stay informed of the latest technologies, practices and regulations throughout the mutually beneficial collaboration with every level of the organization, from sales to engineering and product development to manufacturing.
In fact, 84% of customers say the experience a company provides is as important as its products and services. This comes as no surprise to the sales and engineering teams at Molex, who are currently collaborating with a medical device company to help take their wireless patient monitoring device from initial prototype to the assembly line.